Key Account Executive

About Company Wanza Express is a last-mile delivery and express logistics provider designed for speed, reliability, and precision. Built to serve corporate clients, enterprise commerce, and retail customers, Wanza Express utilizes optimized routing and real-time tracking systems to handle local, regional, and rapid courier services seamlessly.Purpose of the Role The Key Account Executive protects current client revenue, prevents churn, and upsells value-added courier and logistics services to Wanza's top accounts, serving as the primary commercial relationship owner for the company's most valuable clients.Key Responsibilities

• Serve as the primary commercial point of contact for top clients.
• Conduct monthly business reviews with key accounts.
• Handle contract renewals well ahead of expiry to ensure 100% account continuity.
• Identify and pursue cross-selling opportunities (e.g., freight forwarding, express courier, same-day delivery).
• Coordinate with Operations teams to monitor delivery SLAs and act as the client's internal operational advocate.
• Escalate at-risk accounts to sales leadership with a structured retention plan.