Key Account Manager

About Company

Trucksload is a tech-driven digital logistics platform revolutionizing Ethiopia’s freight sector by seamlessly connecting shippers with carriers to deliver real-time visibility, automated payments, and end-to-end supply chain efficiency across major trade corridors.

Purpose of the role

We are looking for a customer-obsessed Key Account Manager to maintain and expand relationships with our highest-value enterprise clients. You will serve as the primary strategic partner for key shippers, manufacturers, Truck Owners and corporate accounts, ensuring operational excellence, contract retention, and account revenue growth.

Key Responsibilities

• Account Relationship Management: Build and nurture strong, multi-level relationships with executive stakeholders and logistics heads at key enterprise client organizations.
• Account Retention & Expansion: Own account renewals, and maximize customer lifetime value.
• Operational Alignment: Act as the strategic liaison between enterprise clients and internal operations, fleet management, and customer service teams to ensure SLAs are consistently met.
• Performance Reporting: Conduct regular Business Reviews with Corporate Sales Agents, presenting volume analytics, delivery performance metrics, and cost-efficiency reports.
• Problem Resolution: Serve as the first point of escalation for complex service disruptions, resolving client issues promptly to maintain high satisfaction and trust.