Customer Service Officer (2 Positions)

Educational Qualification:

Bachelor’s Degree in Management, Information Technology (IT), Statistics, Mathematics, Economics, Agriculture-Economics, or a closely related field.

Work Experience:

Minimum of  3 years  of relevant experience in customer service, client relations, or similar positions.

Key Responsibilities:

Serve as the primary point of contact for customers and clients.

Respond to customer inquiries and resolve concerns professionally.

Deliver high-quality customer service and maintain customer satisfaction.

Maintain accurate customer records and service documentation.

Coordinate with internal departments to ensure efficient service delivery.

Recommend practical solutions to improve customer experience.

Support customer retention and relationship management initiatives.

Required Competencies:

Excellent interpersonal and communication skills.

Strong problem-solving and conflict-resolution abilities.

Customer-focused attitude with a commitment to service excellence.

Ability to work effectively under pressure in a fast-paced environment.

Salary & Benefits : Salary and benefits will be based on the company scale.

Duty Station:  Addis Ababa, Ethiopia

Deadline: September 3, 2026

How to Apply :

Applicants may submit their applications through either of the following methods:

Link:  https://docs.google.com/forms/d/18nMHlvftqtwpBpWEZzUqi9cGm-Pf_vGIU2UgXaUPA5I/edit

Female applicants are highly encouraged to apply.

Only shortlisted candidates will be contacted.