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Terms of Service

Last updated 3 September 2026 · የአገልግሎት ውል
  1. Service. BinaSmart (bina.et) provides an online directory, guides and booking services, including BinaSmart Ride, a fixed-fare ride dispatch service in Addis Ababa, Ethiopia. Rides are performed by independent licensed drivers dispatched by BinaSmart.
  2. Eligibility. You must be 18 or older and provide an accurate Ethiopian mobile number for ride bookings.
  3. Fares. The fare shown at quote time is the price for that trip. There is no surge pricing. Fares are paid directly to the driver in cash or via telebirr/Chapa. Waiting time beyond 10 minutes or additional stops may be charged as displayed on bina.et/ride.
  4. Bookings and cancellation. A booking is a request for dispatch; it is confirmed when a dispatcher or driver contacts you. You may cancel free of charge at any time before the trip starts. Repeated no-shows may lead to suspension.
  5. Using BinaSmart through AI assistants. You may use BinaSmart via ChatGPT, Claude, Gemini or similar. The assistant acts on your instructions; review the pickup, drop-off, fare and phone number it shows before confirming a booking. BinaSmart is not responsible for errors introduced by the assistant.
  6. Directory content and guides. Directory listings are provided by the businesses concerned. Guides are for general information and are updated regularly, but official requirements can change; confirm with the relevant authority for legal, tax or immigration decisions.
  7. Building-owner accounts. Owners are responsible for the accuracy of the building, unit and tenant information they enter and for having the right to use it.
  8. Acceptable use. Do not submit false bookings, harass drivers or staff, scrape the service or attempt to bypass limits. We may suspend access for misuse.
  9. Liability. To the extent permitted by Ethiopian law, BinaSmart is not liable for indirect losses, delays caused by traffic or weather, or actions of third parties. Nothing limits liability that cannot be limited by law.
  10. Privacy. Our Privacy Policy forms part of these terms.
  11. Governing law. These terms are governed by the laws of the Federal Democratic Republic of Ethiopia. Disputes are handled by the courts of Addis Ababa.
  12. Contact. bina.et/support · WhatsApp +251 911 244 344.

We may update these terms; the date above changes when we do.