Contract Admin And Customer Relationship Manager

Job Summary

The role is responsible for managing contract administration processes while providing customer follow-up and relationship management support. The position ensures sales agreements are accurately prepared, processed, and maintained, while delivering excellent customer service throughout the sales cycle and ensuring compliance with company policies and legal requirements.

Key Responsibilities

• Prepare, draft, review, and manage sales agreements and related contractual documents in compliance with company policies and legal requirements.
• Facilitate the timely review, approval, and signing of agreements.
• Coordinate with legal advisors and internal departments to ensure smooth contract processing and execution.
• Maintain complete, accurate, and organized records of contracts, amendments, renewals, cancellations, and related correspondence.
• Monitor contract milestones, payment schedules, and deadlines to ensure timely fulfillment by all parties.
• Handle contract amendments, renewals, and cancellations as required.
• Draft and process official letters related to payments, delivery requests, and other client-related matters.
• Serve as the primary point of contact for clients from initial inquiry through post-sale support.
• Follow up with clients on outstanding payments and provide regular status reports to supervisors.
• Ensure clients clearly understand contract terms, payment schedules, project updates, and delivery timelines.
• Respond promptly and professionally to customer inquiries, concerns, emails, and phone calls.
• Provide updates on project progress, after-sales services, and delivery schedules.
• Gather customer feedback to improve service quality and customer satisfaction.
• Build and maintain strong client relationships to encourage repeat business and referrals.
• Assist in preparing reports related to contract status, sales progress, payment follow-ups, and customer satisfaction metrics.
• Ensure all contracts and related activities comply with legal requirements and company policies.

Qualifications

• Bachelor’s degree in Social Science, Management, Business Administration, or a related field of study.

Experience

• Minimum of 5 years of relevant experience.
• Prior experience in the real estate industry is an advantage.
• Proven experience in contract administration, executive assistance, administrative support, customer service, or sales support within the real estate industry.
• Strong understanding of real estate sales processes and contractual obligations.

Skills & Competencies

• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills with high attention to detail.
• Ability to manage multiple tasks and meet deadlines effectively.
• Ability to handle confidential and sensitive information professionally.
• Proficiency in Microsoft Office Suite and contract management software.