KEY ACCOUNT MANAGER

JOB POSTING: KEY ACCOUNT MANAGERRetina Pharmaceuticals is a leading healthcare and medical diagnostics distributor in Ethiopia, committed to operational excellence, regulatory integrity, and delivering cutting-edge laboratory and pharmaceutical solutions. We are seeking a highly motivated, results-driven, and qualified professional to join our dynamic team.Position Title:Key Account Manager# of Position3 (For Molecular and Genomics line business, For POC business line for QC and PT and blood bank business line)Reports To:Sales and Marketing ManagerEmployment Type / Salary:Full-Time | Negotiable 

1. JOB PURPOSE

Lead customer relationship management across institutional accounts, oversee line-specific account strategies, and manage specialized key account executives to maximize product penetration and revenue growth.

1. KEY RESPONSIBILITIES

• Account Strategy & Growth: Develop and execute key account plans across diagnostic product portfolios to achieve targeted revenue growth.
• Institutional Relationship Management: Oversee relationship health and commercial targets across major institutional hospital and diagnostic clients.
• Contract & Tender Negotiation: Lead high-level contract negotiations, tender renewal support, and long-term purchasing commitments.
• Line Leadership & Team Supervision: Supervise, coach, and guide line-specific Key Account Managers and Key Account Executives across specialized portfolios.
• Performance Tracking & Forecasting: Track key account metrics, forecast demand, and align commercial tactics with overall corporate goals.
• Product Demonstrations & Evaluation: Coordinate product demonstrations, customer feedback loops, and clinical trial/evaluation placements across target accounts.