FIELD APPLICATION SPECIALIST (FAS)

Retina Pharmaceuticals is a leading healthcare and medical diagnostics distributor in Ethiopia, committed to operational excellence, regulatory integrity, and delivering cutting-edge laboratory and pharmaceutical solutions. We are seeking a highly motivated, results-driven, and qualified professional to join our dynamic team.Position Title:Field Application Specialist (FAS)# of position3 (For Genomics, For Molecular tests and for clinical chemistry and immunoassay)Reports To:Field Service Manager / Technical Service DirectorEmployment Type / Salary:Full-Time | Negotiable 

1. JOB PURPOSE

Provide clinical reagent application support, protocol validation, laboratory staff training, and assay troubleshooting for advanced diagnostic equipment installed at client laboratories.

1. KEY RESPONSIBILITIES

• Application Support & Training: Conduct technical, hands-on customer training for diagnostic reagent systems, automated analyzers, and software platforms.
• Assay Optimization: Perform instrument assay validation, calibration, lot-to-lot verification, and Quality Control (QC) setup across client facilities.
• Troubleshooting: Rapidly resolve analytical, reagent, and application challenges reported by laboratory staff.
• Client Retention & Support: Deliver continuous technical support to maximize client satisfaction and clinical testing throughput.
• Collaboration & Product Demonstrations: Work closely with Field Service Engineers (FSE) during system installation/optimization and perform application capability demonstrations during product evaluations.