EV After-Sales & Electrical/Electronic Executive

Job Description – EV After-Sales & Electrical/Electronic Executive

Job Title: Executive – EV After-Sales & Electrical/Electronics

Location: Addis Ababa, Ethiopia

Employment Type: Full-Time

Department: After-Sales / Service

Reporting To: Head – After-Sales / Country Head

Position Overview

We are looking for an Electrical & Electronics professional to support the after-sales operations of our Electric Vehicles (EVs) in Ethiopia.

The candidate should have practical experience in the Electrical & Electronics industry and a good understanding of electrical systems, electronic components, wiring, controllers, sensors, batteries and troubleshooting.

Key ResponsibilitiesEV Electrical & Electronic Troubleshooting

• Diagnose electrical and electronic problems in EVs.
• Troubleshoot issues
• Identify root causes of electrical/electronic failures.
• Guide technicians in systematic fault diagnosis and rectification.
• Use multimeters, thermal testers, diagnostic tools and other electrical testing equipment.

• Provide technical support to dealers and service centres.
• Assist technicians in resolving difficult electrical/electronic complaints.
• Support field troubleshooting and breakdown cases.
• Coordinate with the technical team/manufacturer for unresolved technical issues.
• Maintain records of recurring technical problems.
• Recommend corrective and preventive actions.

• Support diagnosis of EV battery-related complaints.
• Check battery voltage, connections and related electrical parameters.
• Support BMS-related troubleshooting.
• Assist in identifying charging-related problems.
• Diagnose charger, charging socket, cable and related electrical issues.
• Ensure proper safety procedures are followed during battery and high-voltage system work.

• Visit dealers, workshops and customer locations when required.
• Investigate major or repeated vehicle complaints.
• Support technical campaigns and product improvement activities.
• Assist during new EV/product launches.
• Conduct technical inspections and service audits.

• Identify electrical/electronic spare-parts requirements.
• Coordinate with the spare-parts team for availability of critical components.
• Identify fast-moving and critical electrical components.
• Maintain a list of recurring failed components.
• Provide technical input for spare-parts planning.

Prepare regular management reports related to service.