Customer Service / Front Office & Receptionist

Job Summary

We are seeking a professional, customer-focused, and well-organized candidate for a Customer Service / Front Office & Receptionist role. The ideal candidate will manage front-office operations, handle customer inquiries, coordinate with dispatch and delivery teams, and resolve service issues efficiently.

Key Responsibilities

• Welcome and professionally assist customers, visitors, and business partners.
• Handle customer inquiries via telephone, email, and face-to-face communication.
• Receive, register, track, and follow up on customer requests, complaints, and service issues.
• Provide accurate information regarding delivery, courier, express, and logistics services.
• Track delayed, missing, returned, or undelivered shipments and communicate updates proactively.
• Coordinate with delivery riders, drivers, dispatch, and operations teams to resolve customer issues.
• Maintain accurate records of customers, shipments, complaints, and front-office correspondence.
• Escalate complex operational issues to supervisors and protect confidential company information.

Qualifications

• Education: Diploma or Bachelor's Degree in Customer Service, Business Administration, Marketing, Management, Logistics, or a related field.
• Experience: Minimum of 2 years of relevant work experience in customer service, front office, receptionist, or a similar position (experience in delivery, courier, express, logistics, or e-commerce is highly preferred).

Required Skills

• Technical Skills: Excellent computer skills, including Microsoft Office applications (such as Outlook) and basic digital communication tools.
• Core Skill Tags: Strong analytical and problem-solving abilities, excellent verbal and written communication skills in Amharic and English, good customer service, interpersonal skills, and ability to work under pressure.