CUSTOMER SERVICE / FRONT OFFICE & RECEPTIONIST

VACANCY ANNOUNCEMENTCUSTOMER SERVICE / FRONT OFFICE & RECEPTIONISTPositionCustomer Service / Front OfficeGenderFemale PreferredExperienceMinimum 2 Years Relevant ExperienceIndustry ExperienceDelivery / Courier / Express / Logistics / E-commerce – Highly PreferredEmployment TypeFull-TimeLocationAddis Ababa, Ethiopia Bata Real state building, Bole Sub city Woreda 04Application Deadline11/1/2019E.CABOUT THE POSITIONWe are seeking a professional, customer-focused, and well-organized female candidate for Customer Service / Front Office. The ideal candidate should have at least two years of relevant experience, with strong preference given to candidates who have worked in a delivery, courier, express, logistics, transportation, or e-commerce company.KEY RESPONSIBILITIES

• Welcome and professionally assist customers, visitors, and business partners.
• Handle customer inquiries through telephone, email, and face-to-face communication.
• Receive, register, track, and follow up on customer requests, complaints, and service issues.
• Provide accurate information regarding delivery, courier, express, and logistics services.
• Follow up on delayed, missing, returned, or undelivered shipments and communicate updates to customers.
• Coordinate with delivery riders/drivers, dispatch, operations, and other departments to resolve customer issues.
• Maintain accurate customer, shipment, complaint, and service records.
• Handle front-office correspondence, telephone calls, and basic administrative activities.
• Escalate serious customer complaints or operational issues to the appropriate supervisor.
• Maintain professional customer relationships and contribute to customer retention.
• Protect confidential company and customer information.
• Perform other related duties assigned by the immediate supervisor.