Customer Experience (CX) Manager

Qualifications

Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.

5+ years of experience  in customer experience, after-sales, or service operations — ideally within automotive, mobility, or telecom sectors.

Proven leadership experience managing customer-facing teams (call center, CRM, or after-sales).

Strong communication, analytical, and process-improvement skills.

Fluency in  English and Amharic .

Familiarity with CRM systems and data analytics tools (e.g., Zoho, Trello, Salesforce, Zendesk, etc.).

Passion for operational excellence and for delivering exceptional customer satisfaction.

Please use this Link  https://forms.gle/efEVVLbvu4A4VrKo6