COURIER OPERATIONS & CLIENT SUPPORT ASSOCIATE

Job Summary

AMI Express is seeking energetic, responsible and trainable individuals to join our courier operations team. This is a hands-on operations and field-based position - not an office-only job. Successful candidates will be trained in the complete courier process, from customer booking through shipment pickup, documentation, system processing, tracking and outbound preparation. During quieter operational periods, employees will also support client follow-up, field visits and new courier business development.

Key Responsibilities - Courier Operations

• Process customer bookings using the company courier dashboard.
• Create and print Air Waybills (AWBs) and required shipment documents.
• Prepare invoices, shipment records and pickup documentation.
• Visit customers and professionally collect booked shipments.
• Check, label, package and prepare shipments as required.
• Update shipment status, tracking information and manifests through final delivery.
• After training, assist with outbound shipment and airport/cargo processing.

Customer & Business Support

• Communicate professionally with customers regarding bookings, pickups and shipment status.
• Follow up with existing customers and, during quieter periods, contact and visit prospective customers.
• Record leads, follow-ups and outcomes and support new-client development.

Reporting & Accountability

• Maintain accurate operational and customer records.
• Submit required daily activity reports and weekly performance reports.
• Follow company procedures, management instructions and shipment-handling standards.

Who We Are Looking For

• High school graduate, diploma or bachelor's degree holder; fresh graduates are encouraged to apply.
• No previous courier experience required - practical training will be provided.
• Basic computer skills: Excel, Word and email.
• Good communication and customer-service skills.
• Willing and able to travel around Addis Ababa for shipment pickups and client visits.
• Organized, punctual, reliable, attentive to detail and willing to learn.
• Comfortable working under pressure and meeting shipment deadlines.

What We Offer

• Practical training in courier systems, AWBs, invoicing, pickups, tracking and outbound procedures.
• Fixed base salary plus performance-based commission and incentives.
• Hands-on experience in courier operations and client development.
• Opportunity for continued/full-time employment based on performance and company requirements.

Skills Required

• Logistics / Supply Chain
• Courier Operations
• Customer Service
• Sales / Business Development