Courier Field Operations & Client Development (Entry Level)
Job Summary AMI Express is seeking energetic, responsible, and trainable individuals to join our team as Account Executives – Courier Field Operations & Client Development. This is a field-based and client-facing position, not an office-only customer service role. A significant p
Job Summary
AMI Express is seeking energetic, responsible, and trainable individuals to join our team as Account Executives – Courier Field Operations & Client Development. This is a field-based and client-facing position, not an office-only customer service role. A significant part of the work involves visiting prospective and existing clients, following up regularly, collecting shipments, and developing assigned customer accounts.
Successful candidates will receive practical training in the complete international courier process, including customer booking, shipment pickup, documentation, system processing, tracking, and outbound preparation. Employees will also be responsible for developing and maintaining assigned client accounts and supporting new courier business development.
Important: Applicants must be willing and able to work regularly outside the office, visit clients throughout Addis Ababa and handle shipment pickups.
Key Responsibilities - Courier Operations
- Process customer bookings using the company courier dashboard.
- Create and print Air Waybills (AWBs) and required shipment documents.
- Prepare invoices, shipment records, and pickup documentation.
- Visit customers and professionally collect booked shipments.
- Check, label, package, and prepare shipments as required.
- Update shipment status, tracking information, and manifests through final delivery.
- After training, assist with outbound shipment and airport/cargo processing.
Customer & Business Support
- Communicate professionally with customers regarding bookings, pickups, and shipment status.
- Follow up with existing customers and, during quieter periods, contact and visit prospective customers.
- Record leads, follow-ups, and outcomes and support new-client development.
Reporting & Accountability
- Maintain accurate operational and customer records.
- Submit required daily activity reports and weekly performance reports.
- Follow company procedures, management instructions, and shipment-handling standards.
Who We Are Looking For
- High school graduate, diploma, or bachelor's degree holder; fresh graduates are encouraged to apply.
- No previous courier experience required - practical training will be provided.
- Basic computer skills: Excel, Word, and email.
- Good communication and customer-service skills.
- Willing and able to travel around Addis Ababa for shipment pickups and client visits.
- Organized, punctual, reliable, attentive to detail, and willing to learn.
- Comfortable working under pressure and meeting shipment deadlines.
What We Offer
- Practical training in courier systems, AWBs, invoicing, pickups, tracking, and outbound procedures.
- Fixed base salary plus performance-based commission and incentives.
- Hands-on experience in courier operations and client development.
- Opportunity for continued/full-time employment based on performance and company requirements.
Skills Required
- Logistics / Supply Chain
- Courier Operations
- Customer Service
- Sales / Business Development
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