Call Center Agent

Job Summary

The Call Center Agent is responsible for handling inbound and/or outbound customer calls in a professional and efficient manner. The role involves providing accurate information, resolving customer inquiries and complaints, and ensuring a high level of customer satisfaction. The agent is expected to follow company policies, meet performance targets, and maintain accurate records of all customer interactions while delivering consistent and high-quality customer service.

Key Job Responsibilities

Handle Customer Calls

Answer inbound calls and make outbound calls professionally and courteously.

Respond promptly to customer inquiries, complaints, and requests.

Provide Accurate Information

Explain products, services, pricing, and procedures clearly to customers.

Ensure all information provided is correct and up to date.

Resolve Customer Issues

Identify customer problems and provide effective solutions.

Escalate complex or unresolved issues to supervisors or relevant departments.

Maintain Customer Records

Accurately record customer interactions, complaints, and feedback in the system.

Update customer information as needed.

Meet Performance Targets

Achieve individual and team KPIs such as call handling time, quality scores, and customer satisfaction.

Follow call scripts and company policies.

Follow Communication Standards

Maintain a professional tone and positive attitude at all times.

Use proper call etiquette and active listening skills.

Report Technical or Service Issues

Inform supervisors about system outages or service disruptions that affect customer support.

Qualification and Requirements:-

o   Education:- Diploma/Bachelor degree in Marketing or related fields

o   Experience:- 2+/1+ years of experience in call agents

o   Skills:- Strong knowledge of contact center technologies, good customer handling & good communication skills.

Deadline : September 10th, 2026

How To Apply

How to Apply: Send us your CV, education credentials, and an example of something you’ve built or worked on.

hilina@afromessage.com

0944464748