Service Engineer

Job Summary

The Biomedical, Electrical, and Mechanical Engineer is responsible for providing high-quality after-sales technical support for medical equipment, including installation, commissioning, preventive maintenance, corrective maintenance, troubleshooting, calibration, user training, technical documentation, and customer support.

Roles and Responsibilities

Installation and Commissioning

Install and commission medical equipment in accordance with manufacturer specifications, company procedures, and international safety standards.

Conduct pre-installation inspections and prepare site readiness reports.

Perform system configuration, software installation, parameter settings, and functional testing.

Carry out operational qualification and acceptance testing before handing over equipment to customers.

Ensure equipment operates according to manufacturer performance specifications before customer acceptance.

Prepare installation reports, commissioning certificates, and customer handover documentation.

Preventive Maintenance

Perform scheduled preventive maintenance according to maintenance contracts and manufacturer recommendations.

Corrective Maintenance and Troubleshooting

Respond promptly to customer service requests and equipment breakdowns.

Identify root causes of equipment failures using appropriate diagnostic procedures.

Verify equipment functionality after repairs before returning it to service.

Escalate unresolved technical issues to manufacturers and follow up until resolution.

Calibration and Performance Verification

Perform calibration according to manufacturer recommendations and applicable standards.

Conduct safety inspections and  safety tests where applicable.

Document calibration results and maintain calibration records.

Documentation and Reporting

Prepare accurate installation, maintenance, repair, calibration, and service reports.

Maintain service history records for every installed medical device.

Document recurring technical problems and corrective actions.

Submit reports within the required company timelines.

Update the service management system with all completed activities.

Job  Requirement

Profession : Biomedical/Electrical/ Mechanical Engineer

Experience : 0/2/4 years experiences