Senior Customer Service Officer

Company Snapshot

Aggar Micro Finance Share Company (AMFSC) is the first commercial private microfinance licensed in line with NBE regulation on March 18/2004 and started operation in April 2004. It was initiated by few enlightened individuals to address the “missing middle” as often called the MSE’s. The founders envisioned to address both social and profitability objectives. Aggar was established by 443 shareholders with paid up capital of Birr 4,243,600.00. Currently its shareholders grew to more than 830 and its paid up capital is more than 370.4 million.

What We’re Looking For

Experience:

Years of Experience: 3/5 Years of relevant experience in related positions

Relevant Experience: Work experience must be verified and presented in written while registration

Technical Skills:

• microfinance products and services.
• Proficiency in customer relationship management (CRM) tools and software.
• Report writing and basic computer skill.

Skills:

Soft Skills:

• Understanding of regulatory requirements related to microfinance.
• Strong customer service and interpersonal skills.
• Effective communication skills to address customer inquiries and resolve issues.
• Patience and empathy when dealing with customers from diverse backgrounds

Education & Certifications

Educational Requirements: MA/BA in Economics/ Management/ Accounting/ Banking and Finance or related field

Additional Information

• Salary: Based on the new salary scale of the company
• Work Location: This position is based at Addis Ababa
• Contract Type: This is a permanent position.
• Hiring Needs: We are currently hiring one professional to join our team.

Application Instructions

How to Apply: Interested applicants who meet the above requirements are invited to submit their application letter & CV along with nonreturnable credentials with 7 (seven) working days from this announcement to Head Office Human Resource & Facility Administration Directorate Lideta, near Balcha Hospital, Dama house 3rd floor, Office No. 305. E-mail Address: aggarhrdepartment2@gmail.com

In-Person Application Location: Applications can be submitted in person at Head Office Human Resource & Facility Administration Directorate Lideta, near Balcha Hospital, Dama house 3rd floor, Office No. 305

Application Email: send your application to aggarhrdepartment2@gmail.com

Date of Registration: Registration is open for with 7 (seven) working days from this announcement

Important Application Notice: Microsoft Office particularly excel and word is mandatory

Contact Us

For inquiries regarding this position, please contact:

• Phone Number: 0115-57 95 89
• P.O. box: 316 Code 1250

We encourage you to reach out with any questions.

Primary Office Location: Our main office is located at Head Office Human Resource & Facility Administration Directorate Lideta, near Balcha Hospital, Dama house 3rd floor, Office No. 305