Receptionist

Job Summary

The Receptionist is responsible for providing exceptional front-desk support, managing patient appointments and schedules, handling communications, maintaining accurate patient records, and ensuring a welcoming, professional environment for all clinic visitors.

Key Responsibilities

• Welcome and assist patients in a professional and friendly manner.
• Manage patient appointments, schedules, and inquiries.
• Answer phone calls, emails, and patient communications.
• Register new patients and maintain accurate records.
• Coordinate with doctors, nurses, and other clinic staff.
• Handle payments, receipts, and basic administrative tasks.
• Maintain an organized and welcoming reception area.
• Address patient concerns and direct them to the appropriate staff.

Educational Qualification & Experience Requirements

• Experience: Minimum of 4 years of relevant experience as a receptionist (experience working in a healthcare or dental environment is an advantage).

Required Skills & Competencies

• Excellent communication, interpersonal, and customer service skills.
• Strong ability to multitask and work effectively under pressure.
• Professional, friendly, and well-presented demeanor.
• Strong digital proficiency and computer skills (mandatory), including proficiency in Microsoft Office applications (such as Outlook) and digital appointment/record systems.
• Required Skill Tags: Adaptability, communication, attention to detail, problem solving, and excellent computer skills (including Microsoft Office/Outlook).