Manager, SME and Cooperatives Relationship Division

Job Requirements

Master’s/Bachelor’s degree in Accounting and Finance, Management, Economics, or other closely related fields.

For Master’s degree holders: A minimum of 6 years of relevant banking experience, of which at least 2 years must be in a Principal Officer position or at least 3 years in Senior Officer positions; or For Bachelor’s degree holders: A minimum of 8 years of relevant banking experience, of which at least 3 years must be in a Principal Officer position or at least 4 years in Senior Officer positions.

Job Summary

Under the general direction of the Director, CRM Department, the Division Manager plans, directs, organizes, coordinates, controls, and supervises Customer Relationship Management (CRM) functions for SME and Cooperative customers. The job holder develops and implements initiatives to enhance the quantity and quality of the Bank’s SME and Cooperative customer base; drives the adoption of digital CRM tools across the team; monitors the quality and status of services provided to SME and Cooperative customers to maximize customer value and satisfaction; and supervises the activities and performance of officers engaged in SME and Cooperative customer relationship management operations.

Location: Head Office

End Date: 2026-07-24

How to Apply:

Interested and qualified applicants fulfilling the above requirements are invited to send their applications, CVs, and supporting credentials within five (5) days from the date of announcement of the vacancy on Newspaper only through the Bank’s job vacancy application at addisbanksc.com .