Manager, Human Resources Operation

The Manager, Human Resources Operation Division will support the successful implementation of Vision Fund Micro-Finance Institutions strategy by leading the efficient implementation and delivery of HR programs, and transactional HR services.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Implement the training and development strategy, policies, and programs.
• Promote the usage of self-service by redirecting employees to self-service providing options (e.g., Web forms, Portal, when these are available).
• Build the leadership capabilities required to lead the Company’s transformation and become a business partner by providing effective talent advice.
• Implement the performance and succession management program and tools.
• Design and deliver learning & talent development programs.
• Escalates most complex queries and non-standard service requests to talent excellence in a timely manner.
• Have responsibility for implementing key process changes in partnership with the Manager Talent Excellence and Business Partnership unit.
• Develop course outline and content, objective and coordinate with external professional trainers on preparation of training activities.
• Ensure the effectiveness of training on productivity, behavioral, and organizational change by conducting post-training impact assessments.
• Manage training to enable employee development, unit and organization succession planning and future people skill requirements.
• Monitor compliance with HR programs
• Act as a first point of contact for the provision of employee and manager advice, guidance, and query resolution
• Significantly reduce the involvement of HR Excellence experts in administrative routines by completing administrative tasks and inquiries
• Focus on consistent service delivery and employee experience through the usage of a common set of tools
• Provide transactional processing to other HR and non-HR stakeholders
• Deliver day-to-day human resource activities, including; office administration, creation and maintenance of employee records, remuneration, benefits and pensions, market analysis, performance management, and specific aspects (primarily administrative) of the recruitment process
• Interfacing with other areas of the business to provide HR-related information and to ensure relevant HR management processes are completed, specifically payroll, performance management, and employee grading.
• Managing the employee experience
• Partnering with the business to align HR programs and processes to the business strategy
• Generic Duties of the Position:
• Develop and implement the Division’s plans and objectives.
• Develop, approve and monitor the Division’s budgets.
• Identify human resources requirements of the Division and develop plan for meeting the requirements.
• Develop, implement and review relevant divisional policies and procedures.
• Review, approve and submit Divisional reports to relevant organs.
• Support the development of subordinates through periodic performance evaluations, coaching, mentoring, ongoing performance dialogue and feedback.
• Manage disciplinary concerns of the Division’s staff.
• Represent the Division in internal and external relationships.
• Participate in group decision making process by forming part of different groups/committees.
• Performs other related duties as assigned by the supervisor