Key Account Officer

Patchee Food Manufacturing PLC is looking for a motivated, customer-focused, and results-oriented Key Account Officer to join our team.Job SummaryThe Key Account Officer will be responsible for managing and developing relationships with the company's most important customers. The position focuses on customer satisfaction and retention, sales and revenue growth, business development, and building strong, long-term relationships with key clients.Key Responsibilities

• Manage and maintain strong, long-term relationships with key clients.
• Serve as the primary point of contact for assigned key accounts.
• Understand customer needs, expectations, and business requirements.
• Manage assigned accounts and monitor account performance
• Identify opportunities to increase sales and revenue from existing key accounts.
• Develop opportunities for upselling, cross-selling, and account expansion
• Maintain high levels of customer satisfaction and customer retention.
• Identify and develop new business opportunities and potential key customersNegotiate with clients and support mutually beneficial business agreements.
• Handle customer complaints and account-related issues and ensure timely resolution.
• Coordinate with sales, production, logistics, finance, customer service, and other internal teams to meet customer requirements.
• Follow up on customer orders, deliveries, payments, and other account-related matters.
• Prepare regular reports on sales, account performance, customer activities, and revenue.
• Analyze customer and sales data to identify trends, opportunities, and potential risks.
• Develop account plans and contribute to strategic sales and business development initiatives.
• Monitor market trends, customer preferences, competitor activities, and industry developments.
• Provide relevant market intelligence and recommendations to management.
• Achieve assigned sales, revenue, customer retention, and business development targets.

Key Skills and Competencies

• Strong relationship management skills
• Excellent communication and negotiation skills
• Sales and business development skills
• Strong customer service and interpersonal skills
• Analytical and problem-solving skills
• Good time management and organizational skills
• Strong presentation skills
• Ability to build and maintain professional relationships
• Ability to work independently and as part of a team
• Target-oriented, proactive, and results-driven attitude
• Good understanding of sales, marketing, and customer relationship management