Junior Inside Sales Officer

Purpose of the Role

The  Junior Inside Sales Officer  supports Air, Ocean, and Ground Freight inside sales activities by assisting with ad-hoc and RFQ-based quotation requests. The role is responsible for preparing timely and accurate quotations in line with company pricing guidelines and commercial terms, while supporting sales growth, maintaining strong customer relationships, and ensuring a positive customer experience.

Key Responsibilities

Receive and respond to customer inquiries and RFQ requests; prepare accurate and competitive quotations in accordance with company pricing guidelines and approved commercial terms.

Liaise with operations/ product and pricing teams to obtain required information on service feasibility, transit times, and cost components for quotation preparation.

Maintain and update sales records, quotation logs, and CRM systems; follow up on submitted quotations and support opportunity conversion activities.

Assist in the preparation of bid and tender submissions, including rate compilation, data gathering, and documentation support.

Provide prompt and professional customer service by maintaining regular communication with customers and addressing inquiries in a timely manner.

Support the preparation of weekly and monthly sales, quotation, and pipeline reports, highlighting key findings and performance trends.

Ensure all quotations, customer records, and sales documentation are accurately maintained and comply with company policies and procedures.

Support the sales team in achieving revenue targets by identifying sales opportunities and escalating qualified leads to senior sales personnel where appropriate.

About You

Qualifications & Experience

Education:  BA Degree in Logistics & Supply Chain Management

Fresh graduates are encouraged to apply; internship experience is an advantage.

Experience:  0 years of experience

Skills & Competencies

Strong customer service orientation with excellent written & spoken English.

Solid analytical, quoting, and reporting capability,

Efficient user of quotation systems and MS Office tools.

Professional interpersonal communication.

High attention to detail, accuracy, and follow-through under time pressure.

Compensation & Benefits

Competitive package  as per company salary scale .

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