Customer Service Officer- Maker

Job Summary

• The Customer Service Officer(Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Functional/Technical Competencies

• Understands the basic mechanisms of general financial products and services.
• Good knowledge of Bank’s accounting and procedures.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Excellent command of Microsoft Office applications and good command of the core banking system.

Behavioral Competencies

• • Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
  • Creativity and innovation skills.
  • Action oriented.
  • Quality focus and attention to detail.
  • Professionalism and integrity in line with Dashen Bank values.
  • Good oral and written communication skills.
  • Critical and analytical thinking and problem solving skills.
  • Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
  • Good customer relationship management skills (internal and external customers).
  • Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Job Title: Customer Service Officer- Maker for Dessie District

Vacancy Details

Qualification

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

• Zero (0) year of experience.
• Not more than 25 years of age.
• To be be permanently assigned after Six (6) months of intensive training.
• CGPA 2.5 & above
• Fresh graduate of 2025 G.C & 2026 G.C Only.
• Degree Certeficate with exite exam result, Grade 8th, 10th,12th & CV and Job application Letter is mandatory Document to be attached.
• If your age is not Describ/Display on your Grade 8th Certeficate, You sholud bring out your Birth Certeficate Document.

application please follow the link:https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=2348&company=dashenbank