Customer Service Officer

Job Summary

We are seeking an experienced and customer-focused Customer Service Officer III to support daily branch banking operations across our Addis Ababa branches. In this role, you will deliver high-quality customer service, handle complex client transactions, manage account inquiries, and maintain high standards of operational accuracy and client satisfaction.

Key Responsibilities

• Customer Relationship Management: Serve as a key point of contact for banking clients, addressing inquiries, resolving service issues, and providing guidance on bank products and services.
• Operational Support: Process complex customer transactions, account openings, and service requests in compliance with internal banking procedures and regulatory standards.
• Service Delivery & Quality: Ensure efficient, accurate, and timely service execution to build long-term client trust and maintain customer retention.

Requirements & Qualifications

• Educational Qualification: BA Degree in Management, Economics, Accounting & Finance, Marketing, Banking & Finance, Business Administration, or a related field.
• Work Experience: Minimum 3 years of direct professional experience in banking operations.
• Core Competencies: Sound knowledge of core banking processes, strong interpersonal skills, efficient problem-solving, and professional customer service delivery.

Additional Information

• Duty Station / Location: Addis Ababa Branches
• Employment Type: Full-Time / Permanent