Call Center Operator

VIRTUAL EQUB PLC is a financial institute established in 2010 E.C to revolutionize the traditional operation of EQUB by introducing a technology solution to create accessibility and opportunity.Over the past 9 years, VIRTUAL EQUB PLC has helped thousands of individuals and businesses to access financial resources to ensure their growth and business sustainability. Our company is pushing even for more digital financial solutions customized to our customers' needs.VIRTUAL EQUB PLC would like to recruit potential candidates for the position of Call Center Operator. Therefore, qualified applicants who can perform the following responsibilities and satisfy mentioned roles are welcome to apply:ROLE OVERVIEWAre you an empathetic, patient, and articulate communicator who loves helping people navigate modern digital tools?Virtual Equb PLC is seeking dynamic Call Center Operators to serve as the primary voice of our company. In this essential role, you will be on the front lines of user engagement—assisting customers with app navigation, answering account inquiries, resolving technical issues, and ensuring every user experiences exceptional service.KEY RESPONSIBILITIES & DUTIES

1. Inbound Call Handling & User Support

•  Handle inbound phone calls, chat queries, and email inquiries from users regarding account registration, mobile app navigation, Equb group rules, and payment transactions.
•  Provide clear, step-by-step guidance to users with high professional courtesy, patience, and clarity.

1. Issue Resolution & Escalation Management

•  Identify, troubleshoot, and diagnose technical or transaction-related issues reported by users.
•  Escalate unresolved complex technical bugs, compliance flags, or payment discrepancies to the IT, Operations, or Finance teams while maintaining communication with the user.

1. Record Keeping & Quality Feedback

•  Accurately log all customer interactions, tickets, and resolution steps in the CRM database.

 Share recurring user feedback, feature requests, and operational bottlenecks with management to help continuously improve the Virtual Equb platform.